Case Study Analysis Example | Topics and Well Written Essays - 1500 words - 2

Analysis - Case Study Example This implies if a go ahead would be granted for the firms to merge the market risks a situation whereby there is minimal competition with one company controlling pricing since the other players would not match its market penetration together with the customer base that it commands. Apparently the suit came a month after the merger had been completed when nearly all the required transactions had already been sealed. Some of the Wild Oats outlets had been rebranded to Whole Foods while other had been closed down or sold in cases where the two previous companies held concurrent stores. The share capital agreed to this particular merger deal was settled including Whole Foods absorbing the debts that Wild Oats held previously (Aprill, 2008). The suit was heard and determined by the district court where it was decided that all the due diligence required was followed thus giving the merger a clean bill of health to conclude the deal. It was a great relieve for both companies since they would not engage in reverse negotiations in the event the deal was canceled. However contrary to everyone’s expectations the Federal Trade Commission went to the court of appeal to contest the ruling after some stores were found running under the original name of Wild Oats. The CEO of Whole Foods was in a dilemma of whether to continue affecting the remaining process of the merger or wait for the determination of the case in case the previous ruling is overturned in favour of Federal Trade Commission (Aprill, 2008). The industry is founded on the trend in which consumers are turning to healthy living by consumption of natural and organic foods to avoid the effects that come along genetically modified foods. Recently a steady rise has been observed in many American households in terms of the number of people suffering from lifestyle diseases a majority of these cases are

Deciphering Yoko Ono's Artworks Essay Example | Topics and Well Written Essays - 1000 words

Deciphering Yoko Ono's Artworks - Essay Example The essay "Deciphering Yoko Ono's Artworks" explains the artworks of Yoko Ono. One of Yoko Ono’s works that testifies to her use of conceptual art is that of the ceiling painting which is shown in Figure 1. The artwork consists of text on paper, glass, metal frame, metal chain, magnifying glass and painted ladder. In this well-known Ceiling Piece (1966), the seeker’s journey up a ladder is rewarded with a benevolent "yes." Yet the word can’t be easily read. A magnifying glass hanging nearby must be used, reminding the viewer that it is their desire to know and see that carried them to this moment of affirmation. There is not so much subtlety in the Line element besides from the fact that the words were written so as to produce the desired effect of curious thinking. The simplicity of the shape, a three dimensional ladder, induces the mind as it makes the viewer wander about where the ladder is leading to. Its effect is that it arouses curiosity and such is the wa y to make others view your work. When it comes to texture, the artwork seems to suggest of the smooth transition as the viewer climbs the stairs. We see that when it comes to space, there is that little space where the ladder is focused. There is no boundary for the negative space and it is this vastness that the viewer is attracted to the artwork. We see that the stairs were highlighted. The contrast between the ladder and its surrounding serves to further emphasize that this ladder is not just an ordinary ladder but something more. That placement of the common ladder makes it so conspicuous that someone passing by would be interested in taking a glance at the artwork. The lightness value of the way the ladder was emphasized somehow gave it a glint of mystery which made it more mysterious to behold. After having read the words yes with the magnifying glass, the whole work achieves harmony with the viewer as he now feels the aura of mysteriousness and the sense of fulfillment. Perha ps the movement in the artwork is the climbing of the stairs, usage of the magnifying glass and reading the words. Each movement leads the viewer more to the essence of the artwork and makes him internalize the meaning of what he has just experienced. I could not agree more with what Bowen (2003) tells us that Ono "Ceiling Piece encourages us to ponder where we're heading..emphasizing the visual nature of this quest by linking spiritual affirmation to the seeker's curious gaze. On the other hand, what is finally found is a word, not an image. This substitution makes the mental nature of vision apparent." Another work of art of Ono is the invitation to her exhibit This is Not Here (1971). The invitations were written on partially fixed then folded photographic paper. When the invitation was opened and exposed to the light, the image imprinted disappeared. Instead, what was left was Onos name and telephone number. The recipient was left with a blank sheet of paper and an afterimage of its contents. The feeling of being puzzled and awe was for Ono what art should be and that is "wonderment". This use of photographs, as she called it, is "a tool with which to picture our world, mediate our desires, fulfill our goals, and yet it too exists in flux, perpetually afloat and ridden with life". The question that now faces us is how to delineate the elements of art in this work. Can we consider the lines that gave semblance to the imprints as having some artistic

Change Management Methods Essay Example | Topics and Well Written Essays - 2000 words

Change Management Methods - Essay Example When an organization changes its overall strategy for success, adds or removes a major portion of its management or changes its management practice, the effect can be felt. It also occurs when an organization evolves through various life cycles, just like people must successfully evolve through various life cycles. â€Å"For organizations to develop, they often must undergo significant change at various points in their development. That's why the topic of organizational change and development has become widespread in communications about business, organizations, leadership, and management†.There are different types of organizational change, including planned and unplanned. Change management involves a considerable amount of planning and requires insightful implementation. And above all, the people who are affected by the change must be consulted and involved in the entire process. If you want to enforce a change one can usually find a lot of people related problems arising out of it. One must remember that the change must be achievable, measurable and realistic. Organization-wide change in corporations should involve the Board of Directors. Whether the members are closely involved in the process of change or not; they should at least be aware of the change project and monitor if the results are being achieved.Changes in management can be divided into two categories. One is based on individual change while the other is based on the organization. There a re few principles of change management.

Tort Essay Example | Topics and Well Written Essays - 1500 words

Tort - Essay Example summary conviction to a fine not exceeding level 4 on the standard scale; and where an offence under this Section committed by a corporation has been committed with the consent or connivance of, or facilitated by any neglect on the part of, any director, manager, secretary or other officer of the corporation, he, as well as the corporation shall be deemed to be guilty of that offence and shall be liable to be proceeded against and punished accordingly". Therefore, Betty is obligated by law to obtain insurance for liability to employees. Employers are responsible for the health and safety of their employees while they are at work. Employees may be injured at work, or they may become ill as a result of their work while in employment and might face claims for compensation in this regard. The Employers Liability (Compulsory Insurance) Act 1969 ensures that employers have at least a minimum level of insurance cover against any such claims. Public Liability Insurance is designed to cover businesses from the threat that they will be sued from a member of the public. The basic concept of public liability is, it will cover one’s business in the event that it causes injury or death to a third party, it will also cover the business in the event that it damages a third parties property. Public liability insurance is not compulsory in the UK and therefore, Betty does not require it, though it might be recommended to protect Betty from future liability from third parties. Liability for land and premises differs depending on the question whether the injured person is a lawful visitor or a trespasser. While the former case is governed by the Occupiers’ Liability Act 1957, the latter is governed by the Occupiers’ Liability Act 1984. Under the Occupiers’ Liability Act 1957, an occupier must be prepared for children to be less careful than adults1 and where damage is caused to a visitor by a danger of which he had been warned by the occupier, the warning is not to be

The future role for rail freight in the uk Essay

The future role for rail freight in the uk - Essay Example Acknowledging this potential to provide the key role towards some of the economic and environmental goals of Britain, the government moved to take appropriate actions through the provision of platform policies that support the sustainability and growth of this sector. Yet, the achievement of the goals of the rail freight will be based on the delivered expectations of the other players of the industry namely those who avail of the services of the rail freight. They will be the indicators to sustain the potentials and push it towards the future role that is expected from the rail freight industry. As other studies and facts support the growth of the entire freight or transport industry, the main focus now are on the different modes that offer the same services. Consequently, the next point of consideration is the selection process of the customers of the freight industry. Naturally, they have to select the best mode to transport their goods with the most convenience and the best and cost efficient method. The needs and expectations of the players that utilise this service will be the important indicator for the growth and development of the particular sector. However, more importantly, it will also predict the future role of the mode of transport in relation to the delivery of the expected results. The purpose of this study then is to understand the future role of the rail freight industry in the United Kingdom through looking into the needs and expectations of the sectors that utilises this industry. As there are other modes of transporting goods, it is essential to understand the choice of rail over road, water and pipeline. Without this insight on the needs of the users and customer of the rail freight, it will be impossible to catch a glimpse of the future performance of rail freight. Further, understanding through

How Effective Korean Air Hr Strategy Is Management Essay

How Effective Korean Air Hr Strategy Is Management Essay This report discusses the details of suggested HR scorecard for Korean Air that shows how effective HR strategy is crucial for the successful achievement of its own strategic goals with appropriate measurement system HR Scorecard. Development process began with a clear statement of the companys strategy and operational goals with a strategy map showing the causal linkages in the value creation process. As next steps of process, workforce competencies and behaviors and strategically relevant HR system policies and activities are identified to create HR scorecard and the process concludes with presenting suggested HR scorecard with measurement. >During analyzing HR system and the organization, some points to be improved were emerged and these are mentioned with recommendation. If the HR concerns are solved, the company will be more resilient to face external environment with competitive workforce. HR Scorecard helps employees know and understand the organization strategic goals, encour age them to have skills and responsibilities in accordance with the goals, and guide them to achieve goals with measures. To make measurement system, the cooperation of HR managers and line managers for choosing proper metrics is very important. As strategies and goals are changed, the metrics and measurement system of HR Scorecard should be updated to be an effective and influential tool for strategic success. ii I. INTRODUCTION Many CEOs agree with the concept People are the most important assets and the fact that the companies with more effective HR management systems outperform their competitors, however, HR function and influence on companys performance are difficult to measure. Besides professionalism in Human resources are challenged to take a more strategic perspective and HR professionals are requested to prove Human resources are competitive advantages with measuring HRs performance corresponded with corporate strategy and its contribution to the company. Effective HR measurement system shows a clear and consistent view of how the company can implement its strategy in the organization and how HR can contribute to companys success with discovering and solving current HR problems. To start with defining corporate strategy of Korean Air, it will be evaluated how HRM play a strategic role, produce core values and interrelated with every level in the organization for achieving companys strategic goals using creating its own HR scorecard. II. BACKGROUND OF KOREAN AIR 1. Company overview Korean Air is an international airline headquartered in Seoul, Korea. As Koreas first private airline in 1962, it has grown into the worlds largest air cargo carrier and the thirteenth largest airline in the world. According to World Air Transport Statistics, Korean Air is the worlds largest commercial airline cargo operator since 20041. and was rated as the best airline in Asia for the third straight year, having the best business class on routes to Asia in 2009. 1 2. Corporate Vision and Mission Keeping with its vision To Be a Respected Leader in the World Airline Community, Korean Air is committed to provide best service that customers can value and trust and make a corporate culture that encourages innovation upon their mission Excellence in Flight 2). 3. Major Business Processes Passenger service takes the biggest part, however, cargo service gives the company considerable profits with a reputation as the largest international air cargo carrier. Korean Air has developed catering, maintenance, and unusually for an airline, an aerospace manufacturing business with researches and development programs for general aviation craft, military trainer and satellite since 1976 3). The aerospace division generated revenues of $470 million in 2008 and employs a little over 2,500 staff.4) 1) Business Review 2) (As of 2008) [Unit: Hundred Million Won, 1 US Dollar à ¢Ã¢â‚¬ °Ã¢â‚¬â„¢ 1,150 Won] 2) Operating Results 2) (based on 2008 IATA standards) 4. Structure Korean Air reorganized a corporate structure with new promotions for divisional responsibility management in 2003. It offers flexible management for planning, budget, recruiting and other key functions to all divisions. Every head of divisions would take a firm responsibility for outcomes and be appraised based on achievement.5) 2 a) Employees 2) (Total: 18,600, As of January 2009) b) Organization chart 2) 5. Business strategy Korean Air takes improved business strategies to implement corporate missions as below. 1) Globalization: To be ranked as global leading carrier with globalized manpower, service, and brand image. 2) Knowledge management : Encouraging learning and continuous improvement. 3)E-Business: Introducing more e-Commerce solutions and constructing upgraded Intranet for training and fast communication. 6. Relationship with external entities 1) International competitors : Business travelers who still consider Singapore Airlines with its young fleets and strong branding and Cathay Pacific which has a superior hub location due to its geographical proximity to China as superior in service and quality to Korean air.6) 2) Global airline alliance SkyTeam: Korean Air is a founding partner in SkyTeam, the worlds second largest airline alliance of eleven members and three associate carriers and expands its operations by code sharing and seat trading.7) Recently, Korean Air helped Uzbekistan airway and Garuda Indonesia to be joined.8) 3 III. HR SYSTEM AND THE STRATEGIC ROLE OF HR IN KOREAN AIR 1. HR system of Korean Air 1) Job Grade system Job Units are divided largely as Administration, Engineering, Cockpit crew and Cain crew. 9) Administration and engineering units operate a Course system for training and application purposes. Each unit has job grade scheme organized differently for every job unit and course to fortify expertise competencies. 2) Development training system à ¢-   Training organization Korean Air has developed and operated various training programs.10) Human resources development department and center take a charge of establishing training plans and integrated education. Professional training organization offer enriched education. As an implementation of Ubiquitous learning, Cyber campus is used. à ¢-   Training programs The training programs are prepared for each job grade and divided as Management development training, global competency training, job skills improvement training, and organization revitalization training. 4 3) Appraisal system 11) The appraisal system is based on measuring a contribution to company and individual work competency including performance, job aptitude and leadership. As Total analysis with giving feedback, they use appraised data for granting differential rewards or training and development. 4) Compensation and welfare system 12) Korean Air provide incentives, benefits (housing, medical and education support and culture leisure benefits) and favors such as discounted tickets and easier ticket purchase as a privilege of being with airline. 2. The Strategic Role of HR in Korean Air The long term strategies of Korean Air can be defined as follows; à ¢- ² To be ranked among top 10 international passenger airlines Developing new routes and reinforcing SkyTeam network Heighten global image awareness with excellent quality service and culture sponsorship 1) Korean Air will reopen the route to Saint Petersburg and launch Irkutsk, Russia this year. When Tunxi international airport in China opens this March, a route will be put on Huang Shan line. It is planned to expand a route network to Central Asia, Europe and Africa and extend the number of destination cities to 140 cities by 2019 through SkyTeam. To attract more customers, more investment for ordering A380 Airbus fleets and changing new luxury and upgraded seats for all classes is drawn from revenue. 13) 2) As global cultural sponsorship, Korean Air tries to cultivate different type of brand image. Korean Air sponsored the multimedia guide at the Louvre Museum in Paris and Russias State Hermitage Museum in St. Petersburg in 2008. It is spread out to the British Museums new set of handheld Multimedia Guides.14) 5 à ¢- ² To make China its biggest Market Korean air has strategic relationships with China Airlines and China Southern Airlines and makes an effort to expand it more with other Chinese airlines. Routes to Guangzhou, Dalian, Weihai, Yantai, Changsha and Shenzhen were added and its route network has covered 19 Chinese cities with more than 150 flights. It is one of the most expansive networks in the China among non-Chinese carriers and chosen as The best foreign airline in China. 15) Korean Air established a Chinese-only counter China Express in Incheon International Airport and began its operation to enhance convenience for a growing number of Chinese tourists.16) For brand awareness, outdoor billboards in Kunming, Wuhan, and Zhengzhou were built. Book donations to poverty schools and inviting children in earthquake damaged cities to Jeju island are one of its social responsibility activities in China.17) à ¢- ² To be a leading air cargo carrier Korean air made a contract to create Central Asian logistics hub with Uzbekistan government and Navoi airport in 2008 with cooperation from Hanjin Transportation Co., Ltd. (ground transport) and Korea Airport Service (airport ground handling). 18) By 2013, constructing an airport infrastructure and attracting investments from global logistics companies will be kept up. Whole project is planned to be finished by 2018. In China, cargo terminal in Tianjin will be completed until the end of 2010 for activating the market.19) HR Strategic roles for these major strategies All strategies are global related and to achieve these goals, it is necessary to recruit manpower with international competency and train its employees with various and differential programs per position as long term system. 1. Recruiting As the demand of international professional staffs for conferences with SkyTeam and developing Chinese market is increased, fluent English speakers, China regional experts and MBAs with proper educational backgrounds are highly needed to improve business competiveness. Common recruitment is by internet, headhunters, employment agencies, internal sources and college recruiting. 2. Training : Korean air operates Global online education system around 50 branches in the world. The systems handle the hands-on skills of reservation, ticketing, customer service, transportation, maintenance, and language study. Yet, it is needed to be more practical and wide ranged for employees to solve their problems encountered at work. 1) Foreign languages: New flight attendants take 4-week training included correcting pronunciation and aviation English and Japanese at cabin crew training center. Every employee depends on online education system afterwards. 6 2) Management knowledge: Customized MBA courses developed with Seoul National University for executives are offered. Manager level complete AMS courses which cover specialized knowledge of air transportation industry and management theories.20) 3) Overseas regional specialists: To enlarge global network, area specialists are indispensable. 1 year of Overseas services- short term international assignment for senior managers and managers is executed to send them to foreign branches for experiencing local languages, cultures and operating systems. New employees go to Mongolia as volunteering activities to plant trees for desertification for brand image and giving opportunities to look around the Mongolia as a next market. 3. Corporate culture: Korean air has reformed hierarchical culture which caused serious accidents as creating a central clearinghouse for monitoring and investigating safety reports and audit findings so that all divisions are ordered to share and coordinate data. In 2009, Koreas Ministry of Gender Equality signed an agreement with Korean Air to promote a women-friendly corporate culture and support career possibilities for women. 21) 7 IV. HR SCORECARD OF KOREAN AIR Step 1: Define Business strategy 21C leading global airline with globalized human resources, services, and brand image To be ranked among top 10 international passenger airlines To make China its biggest Market Leading air cargo carrier Step 2: Value chains of each division Step 3: Outline a strategy map and identify the strategically required organizational Outcomes Strategy map 8 Outcomes 1) More customers choose Korean air because of excellent service and flight convenience. 2) Korean air will leap to global brand not restricted to an airline in Korea. 3) Empowerment and teamwork will help to be a Learning organization. 4) Improved revenue is expected owing to transport increase of passengers and cargos Step 4: Identify the Required Workforce Competencies and Behaviors Speaking good level of English, Chinese or other languages to deal with foreign customers and doing business with international companies Fast operation based on participation and empowerment immediate feedback, open communication Service-oriented and committed employees for attracting and retaining customers Top management who educated with efficient and practical management knowledge Continuous trained maintenance and engineering manpower for safety Creating a powerful corporate brand with full understanding competitors and the future direction of company.22) Deepened knowledge about other countries to start or have projects with. Professional service training force for satisfying every needs of passenger service Step 5: Identify the Strategically Relevant HR system Policies and Activities 1. Inspiring allegiance to the company and raising morale 1) Setting up firm policies of compensation and benefits for motivation Specify pay per performance, rewards, recognition, retirement, family friendly benefits, time off with pay, maternity leave and safety health protection programs. 2) Rewarding individuals and teams, team development 3) Encouraging organizational commitment, job satisfaction and job security 2. Professional training schemes for cabin and customer services Reinforcing on-line and OJT programs, participation in related seminars of experts, comparison with those of competitors, refined grooming and etiquettes. 3. Provide segmented and enriched education for required job skills and the knowledge improvement of all level from in or outside. University-industry collaboration for academic programs Arrangement of related reputable institutes to short term education Job rotation for internal training by superiors Increasing overseas dispatch for studying languages and cultures Support to study abroad for highly performed employees. 4. Recruit right employees Select candidates with language proficiency, proper educational backgrounds and global experiences under conditions of detailed job description and specification for reduction training costs and fast adaptation to the organization. 9 Step 6: Design the HR Scorecard Measurement System Applied assessing measures for HR activities about workforce competencies and HR systems for HR scorecard are as follows; Assessing HR system 24) 10 Step 7: Periodically Evaluate the Measurement System It is hard to manage all of HR systems with interrelated metrics as the organization is bigger and its business is diversified. Currently Balanced scorecard, a computerized model, help top management track and monitor HR data with marketing and finance metrics for companys strategic success. With establishing customized software system (refer to http://www.activestrategy.com or http://senalosa.com), it is expected to have improved effectiveness for updating and evaluating HR information periodically. Yet, it should be implemented on the premise that creating Scorecard team to select and validate measures and collecting data with cooperation of all departments. 11 V. Conclusions and Recommendations 1. Conclusions Below suggested HR scorecard process of Korean Air shows how the scorecard measures the organizational outcomes, workforce competencies and behaviors and HR system policies and activities aimed at implementing the corporate strategy 21C leading global airline with globalized human resources, services, and brand image. Basic themes are 1. Create service-oriented workforce, 2. Provide enriched training for global competency, and 3.Raise morale and create positive corporate culture. For example, the theme Create service-oriented workforce is implemented from Recruiting and selection. The metrics for recruiting can be chosen among No. of applicants per sources; No. qualified applicant/position, proportion of employees selected based on validated selection methods. After selecting, the step would be moved to Training and appraisal with related metrics. Outcomes also can be measured upon 3 major tiers of customer responses, international corporate image, and inner communication derived from the strategy. 12 With metrics for each process combined with strategic goals, HR performances can be objectively and quantitatively. It is easier to see and check from the start to the final purpose of company increased revenue from the point of view of HR. The scorecards will be a more efficient tool to evaluate HR system when proper measures are added, refined and connected as the organizations strategic goals are achieved and developed. Besides, periodically revising the HR Scorecard help HR managers assess how well it supports the organizations strategy implement efforts. 2. Recommendations Despite aggressive strategies to grow, Korean air hasnt been identified as distinctive global airline. Among business travelers who still consider Singapore Airlines and Cathay Pacific China as superior in service and quality to Korean air. HR should play a pivotal role for reinforcing employee development one of an organizations competitive advantages more than ever because the competencies will be determined as Human resources with definite strategic goals ultimately. 1) Training Foreign languages and academic learning Company puts a huge energy to China market so speaking Chinese is another challenge. Furthermore their English proficiency is still rather below compared with Singapore airline, Cathay Pacific and Thai Airways as Asian airlines. It is important to create competitive environment with rewards or punishments through taking a test regularly and prepare for efficient language learning system with qualified teachers and teaching methods. Speaking languages with proper level is not accomplished within short period so it should be planned as long term schedule or to save relative costs, hiring international manpower at the first step should be considered. 2) Corporate culture: Chronic top down and secretive management style due to primogeniture and reluctance to outsiders is one of organizational factors in Korean Air to be improved. The solution of safety concerns and increasing customer expectation of broad and excellent services is satisfying employees as internal customers. Research has long shown that accidents and poor service quality are rooted primarily in social aspects not technology such as inferior management, decision making, teamwork, employee motivation or communication, can translate into loss of customers, market share, organization assets and, above of all, life. 26) High quality service is principal for differentiating among airlines and influential in customer choice. HR need to check whether the company has positive corporate culture encourages innovation, improvement and responsibility of each employee. Supervisors open door policy for communication, treating employees with respect and dignity can be a start. 3) Appraisal and compensation Fair compensation with appraisal will strengthen the organization. Regular in-house training for the system by HR department will be helpful for understanding and participation. Compensation should have its own schemes to prevent further grievances. Fairness of salaries and promotions should be kept because pay equity is connected to job satisfaction. 13 These three HR factors should be complemented with validated measures and implemented into HR scorecard soon for achieving strategies efficiently. HR managers need to cooperate with line managers to select effective measures for evaluating required HR activities and revise HR scorecard as the strategies are changed. It is important to have a comprehensive human resources measurement policy which enables to collect consistent information relevant with overall business strategy. With a solid HR metrics program, HR management can make business decisions that are based on facts and use the exact figures to support company performance. *Word count: 2,933. 14 Notes 1) International Air Transport Association (2008), World Air Transport Statistics. 52nd ed. Canada: IATA. Section 4: Airline ranking 2007. p.95-96. 2) http://www.koreanair.com/local/sg/gd/eng/au/ci/eng_au_ci_ov.jsp, accessed Feb 15, 2010. 3) http://www.globalsecurity.org/military/world/rok/kal.htm, accessed Feb 15, 2010. 4) http://www.flightglobal.com/articles/2009/06/18/328529/interview-korean-air-chief-executive-cho- yang-ho.html, accessed Feb 16, 2010. 5) http://www.airportal.co.kr/life/history/lee/LfLeeGu010.html, accessed Feb 16, 2010. 6)http://www.usatoday.com/money/companies/management/profile/2009-08-23-travel-airlines-korea_N.htm, accessed Feb 16, 2010. 7) http://www.skyunionvirtual.co.cc/about/carriers/koreanair.html, accessed Feb 16, 2010. 8) http://www.thefreelibrary.com/Indonesia%3a+Korean+Air+expands+codeshare+with+Garuda.- a0218567145, accessed Feb 16, 2010 9) http://recruit.koreanair.co.kr/personal/personal_b.asp, accessed Feb 15, 2010. 10) http://recruit.koreanair.co.kr/personal/personal_d.asp, accessed Feb 15, 2010. 11) http://recruit.koreanair.co.kr/personal/personal_e.asp, accessed Feb 15, 2010. 12) http://recruit.koreanair.co.kr/personal/personal_f.asp, accessed Feb 15, 2010. 13)http://www.etimes.net/service/etimes_2007/ShellView.asp?LinkID=6001ArticleID=201002041 8164103144, accessed Feb 17, 2010, The replacements will be in 32 B777s and A330s, which have recently been furnished with Kosmo Suites (First Class), Prestige Sleeper (Prestige Class) and New Economy (Economy Class) seats. 14) http://www.chosun.com/site/data/html_dir/2009/02/17/2009021700672.html, accessed Feb 17, 2010. 15) http://www.highbeam.com/doc/1P1-136897605.html, accessed Feb 18, 2010. 16)http://news.mk.co.kr/english/newsRead.php?rss=Ysc=30800011year=2009no=461130, Korean Air Puts Effort to Attract 1.3 billion Chinese Tourists, accessed Feb 18, 2010. 17) http://www.newswire.co.kr/newsRead.php?no=452353lmv=A02 , Korean air is the best foreign airline in China, accessed Feb 19, 2010. 18) http://www.airliners.net/aviation-forums/general_aviation/read.main/4128479/, Korean Air Builds A Logistics Hub In Central Asia, accessed Feb 19, 2010. 19) http://www.sgtusa.com/detail.php?number=7280thread=22r07, Interview with COO Lee Jong hee, accessed Feb 19, 2010. 20) http://www.hankyung.com/news/app/newsview.php?type=2aid=2009110446921nid=910sid =0001, accessed Feb 19, 2010. 21) http://joongangdaily.joins.com/article/view.asp?aid=2900768 On board, gender equality still up in the air, accessed Feb 19, 2010 22) Steven Howard, Corporate Image Management: A Marketing Discipline for the 21st Century 23) Gary Dessler (2008), Human Resource Management: 11th ed. Singapore: Prentice Hall. Chapter 2: Strategic HRM and the HR scorecard. p.62 24) Gary Dessler (2008), Human Resource Management: 11th ed. Singapore: Prentice Hall. Chapter 2: Strategic HRM and the HR scorecard. p.67 25) Brian E. Becker, Mark A. Huselid, Dave Ulrich (2001). The scorecard: Linking people, strategy, and performance. Boston: Harvard Business School Press. p.66. 26) Steven H. Appelbaum, Brenda M. Fewster (2003). Human resource management strategy in the global airline industry A focus on Organizational development. Equal opportunities International. Vol. 21. No.7. The International Civil Aviation Organisation (ICAO). p.70.

How to Read Body Languauge :: essays research papers

If the eyes are the windows of the soul, then the body is the mirror of our feelings. If we are feeling great it shows in how we hold and use our body. Conversely, if we look at someone else’s body we can often tell how they are feeling by the signals their body is giving. So when it comes to dating, using/reading body language signals is a great tool. You can observe this by watching a couple flirting with each other. In case you don’t think learning how to read and use body language is not important, here are some statistics about the messages we receive from someone we meet. †¢ 7% of the information we receive is from what they actually say. †¢ 38% of information we receive is from the tone, inflection and speed of their voice. †¢ A staggering 55% of the information we receive is from their body language. These non-verbal signals will help you in dealing with the person but stay focussed on what the person is saying. If you focus too much on their body language signals, you and/or the other person may feel uncomfortable. It is useful to be able to read people’s body language, but it is equally useful to learn how to get your body to send the right signals and eliminate the wrong signals. See below for some body language signals. Be warned: body language is very much open to interpretation. Many signals have different meanings depending on the person/situation. Keep this mind when you assess a body language signal. Note: Look for 3 or 4 signals that convey a similar message or the oneoff inconsistent signal. Also, consciously practise reading/doing some of the signals as much as you can. Learning, as you practise, what works and what doesn’t work for you will help you gain confidence to use body language techniques consciously. How to Read Body Language 3 Body Language Signals: †¢ Open arms: o Energetically open and possibly feeling vulnerable o A good way to show you are approachable, especially when combined with open palms †¢ Palms up/open hands: o Defences down o An open heart †¢ Palms on chest – When a person uses open palms that occasionally touch their chest, they are signalling honesty †¢ Outward, upward hand movements – This conveys an open and positive message †¢ Folded arms: o A defence mechanism that shows the person is not open to what is being said or done o May mean rejection o Physically cold o Stubborn in their outlook †¢ Hands closed – A closed heart †¢ Doodling – Bored †¢ Fist: o Anger and to be avoided o Physically cold o Very tense How to Read Body Languauge :: essays research papers If the eyes are the windows of the soul, then the body is the mirror of our feelings. If we are feeling great it shows in how we hold and use our body. Conversely, if we look at someone else’s body we can often tell how they are feeling by the signals their body is giving. So when it comes to dating, using/reading body language signals is a great tool. You can observe this by watching a couple flirting with each other. In case you don’t think learning how to read and use body language is not important, here are some statistics about the messages we receive from someone we meet. †¢ 7% of the information we receive is from what they actually say. †¢ 38% of information we receive is from the tone, inflection and speed of their voice. †¢ A staggering 55% of the information we receive is from their body language. These non-verbal signals will help you in dealing with the person but stay focussed on what the person is saying. If you focus too much on their body language signals, you and/or the other person may feel uncomfortable. It is useful to be able to read people’s body language, but it is equally useful to learn how to get your body to send the right signals and eliminate the wrong signals. See below for some body language signals. Be warned: body language is very much open to interpretation. Many signals have different meanings depending on the person/situation. Keep this mind when you assess a body language signal. Note: Look for 3 or 4 signals that convey a similar message or the oneoff inconsistent signal. Also, consciously practise reading/doing some of the signals as much as you can. Learning, as you practise, what works and what doesn’t work for you will help you gain confidence to use body language techniques consciously. How to Read Body Language 3 Body Language Signals: †¢ Open arms: o Energetically open and possibly feeling vulnerable o A good way to show you are approachable, especially when combined with open palms †¢ Palms up/open hands: o Defences down o An open heart †¢ Palms on chest – When a person uses open palms that occasionally touch their chest, they are signalling honesty †¢ Outward, upward hand movements – This conveys an open and positive message †¢ Folded arms: o A defence mechanism that shows the person is not open to what is being said or done o May mean rejection o Physically cold o Stubborn in their outlook †¢ Hands closed – A closed heart †¢ Doodling – Bored †¢ Fist: o Anger and to be avoided o Physically cold o Very tense